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	<title>Marketing Java - Refill Your Cup &#187; Customer Service Surprises</title>
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		<title>Wining it up in Virginia</title>
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		<pubDate>Tue, 26 Oct 2010 14:35:39 +0000</pubDate>
		<dc:creator>Deb Kolaras</dc:creator>
				<category><![CDATA[Business 101]]></category>
		<category><![CDATA[Customer Service Surprises]]></category>
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		<guid isPermaLink="false">http://www.bizcoachdeb.com/blog/?p=929</guid>
		<description><![CDATA[Today's post, though, is dedicated to my winetasting adventure in Virginia's wine country. Yeah, I didn't know they had one either, but they do, and I have the bottles of wine to prove it! One thing that remained a constant: Surprises, both good and bad. Our journey took us through roughly 600 miles and 15 vineyards for winetasting. ]]></description>
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		<title>Geolocation: Your Customers are Here</title>
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		<pubDate>Fri, 09 Apr 2010 19:50:23 +0000</pubDate>
		<dc:creator>Deb Kolaras</dc:creator>
				<category><![CDATA[Business 101]]></category>
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		<description><![CDATA[Is geolocation unlocking a new way for you to reach out to your customers? There's proof that it is.]]></description>
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		<title>Avoid the 9 Traits of a Twitter Turkey</title>
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		<pubDate>Fri, 26 Mar 2010 16:00:35 +0000</pubDate>
		<dc:creator>Deb Kolaras</dc:creator>
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		<category><![CDATA[Customer Service Surprises]]></category>
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		<description><![CDATA[Spurred by the annoyance of several notable brands (and some virtual unknowns) and their poor use of Twitter, this post has finally bubbled to the top of my consciousness. It's my shortlist of things I view as pitfalls of Twitter usage.]]></description>
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		<title>Customer Feedback Is Golden</title>
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		<pubDate>Fri, 03 Apr 2009 15:10:58 +0000</pubDate>
		<dc:creator>Deb Kolaras</dc:creator>
				<category><![CDATA[Business 101]]></category>
		<category><![CDATA[Customer Service Surprises]]></category>
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		<description><![CDATA[Customer feedback is your chance to make things right with your customer. Use it to improve everything you do so you keep your customers, plus keep them happy. ]]></description>
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