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	<title>Marketing Java - Refill Your Cup &#187; This Is Service?</title>
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		<title>Incorporated in Colorado? Beware of Notices Regarding Your Periodic Report</title>
		<link>http://www.marketingjava.com/blog/incorporated-in-colorado-beware-of-notices-regarding-your-periodic-report/</link>
		<comments>http://www.marketingjava.com/blog/incorporated-in-colorado-beware-of-notices-regarding-your-periodic-report/#comments</comments>
		<pubDate>Mon, 04 Apr 2011 16:48:41 +0000</pubDate>
		<dc:creator>Deb Kolaras</dc:creator>
				<category><![CDATA[Business 101]]></category>
		<category><![CDATA[This Is Service?]]></category>
		<category><![CDATA[colorado secretary of state]]></category>
		<category><![CDATA[corporate controllers unit]]></category>
		<category><![CDATA[periodic report]]></category>

		<guid isPermaLink="false">http://www.bizcoachdeb.com/blog/?p=1086</guid>
		<description><![CDATA[Did you receive a notice to file your Periodic Report from an entity calling themselves Corporate Controllers Unit. Read it carefully, as you can file this report yourself with the Colorado Secretary of State's website for the mere fee of $10. ]]></description>
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		<slash:comments>5</slash:comments>
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		<title>Client Communication 101: Listen</title>
		<link>http://www.marketingjava.com/blog/listen/</link>
		<comments>http://www.marketingjava.com/blog/listen/#comments</comments>
		<pubDate>Tue, 12 May 2009 15:00:55 +0000</pubDate>
		<dc:creator>Deb Kolaras</dc:creator>
				<category><![CDATA[This Is Service?]]></category>
		<category><![CDATA[customer retention]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[listening]]></category>
		<category><![CDATA[xm radio]]></category>

		<guid isPermaLink="false">http://www.bizcoachdeb.com/blog/?p=1</guid>
		<description><![CDATA[Exceptional customer service means listening first, then seeing how you can help.]]></description>
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		<title>I&#8217;m Rating Your Service Right Now!</title>
		<link>http://www.marketingjava.com/blog/how-am-i-doing/</link>
		<comments>http://www.marketingjava.com/blog/how-am-i-doing/#comments</comments>
		<pubDate>Mon, 22 Sep 2008 19:33:33 +0000</pubDate>
		<dc:creator>Deb Kolaras</dc:creator>
				<category><![CDATA[This Is Service?]]></category>

		<guid isPermaLink="false">http://www.bizcoachdeb.com/blog/?p=117</guid>
		<description><![CDATA[On a recent visit to my local Walmart (ssshhhh) I got to rate my cashier. How fair is this with regard to customer service feedback? Is it accurate? Is it biased? Do they sincerely track this information and make changes and improve the overall service experience?]]></description>
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		<slash:comments>0</slash:comments>
		</item>
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		<title>Grumpy People Need Not Apply</title>
		<link>http://www.marketingjava.com/blog/grumpy/</link>
		<comments>http://www.marketingjava.com/blog/grumpy/#comments</comments>
		<pubDate>Mon, 01 Sep 2008 13:38:51 +0000</pubDate>
		<dc:creator>Deb Kolaras</dc:creator>
				<category><![CDATA[Just a Thought]]></category>
		<category><![CDATA[This Is Service?]]></category>
		<category><![CDATA[Fast Times Quotes]]></category>

		<guid isPermaLink="false">http://www.bizcoachdeb.com/blog/?p=68</guid>
		<description><![CDATA[Fogging a mirror is not the right criteria for hiring people that will be directly working with your customers. Select and monitor your hires carefully, not everyone is cut out for dealing with the public.]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Unreliable Service and No Customer Service</title>
		<link>http://www.marketingjava.com/blog/unreliable-service-and-no-customer-service/</link>
		<comments>http://www.marketingjava.com/blog/unreliable-service-and-no-customer-service/#comments</comments>
		<pubDate>Tue, 15 Jul 2008 23:39:32 +0000</pubDate>
		<dc:creator>Deb Kolaras</dc:creator>
				<category><![CDATA[This Is Service?]]></category>
		<category><![CDATA[bluehost]]></category>

		<guid isPermaLink="false">http://www.bizcoachdeb.com/blog/?p=36</guid>
		<description><![CDATA[Bluehost.com is my webhosting company of choice. Why, with all the competition, do the "Big Boys" even exist at all?]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Your Small Business Is Too Small</title>
		<link>http://www.marketingjava.com/blog/your-small-business-is-too-small/</link>
		<comments>http://www.marketingjava.com/blog/your-small-business-is-too-small/#comments</comments>
		<pubDate>Thu, 15 May 2008 04:54:01 +0000</pubDate>
		<dc:creator>Deb Kolaras</dc:creator>
				<category><![CDATA[This Is Service?]]></category>

		<guid isPermaLink="false">http://www.bizcoachdeb.com/blog/?p=27</guid>
		<description><![CDATA[Tweet This surprised me and hits me on a couple levels. As part of my membership with my local Chamber of Commerce, they offer us discounts they negotiate in a B2B flyer. One such offer was from a national office supply company. I sent an email to the one listed on the sheet and never [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Blah, Blah, Blah</title>
		<link>http://www.marketingjava.com/blog/blah-blah-blah/</link>
		<comments>http://www.marketingjava.com/blog/blah-blah-blah/#comments</comments>
		<pubDate>Tue, 13 May 2008 15:57:47 +0000</pubDate>
		<dc:creator>Deb Kolaras</dc:creator>
				<category><![CDATA[This Is Service?]]></category>

		<guid isPermaLink="false">http://www.bizcoachdeb.com/blog/?p=25</guid>
		<description><![CDATA[Tweet Ever call a place of business and get a totally disinterested party on the other line? I want to scream &#8211; they sound lethargic or basically like they could give a rat&#8217;s patuddy if you&#8217;re calling. Nothing could be worse than this as an initial call to a place you want to do business [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Shhhh, New Postage Rates!</title>
		<link>http://www.marketingjava.com/blog/shhhh-new-postage-rates/</link>
		<comments>http://www.marketingjava.com/blog/shhhh-new-postage-rates/#comments</comments>
		<pubDate>Mon, 12 May 2008 23:33:18 +0000</pubDate>
		<dc:creator>Deb Kolaras</dc:creator>
				<category><![CDATA[This Is Service?]]></category>

		<guid isPermaLink="false">http://www.bizcoachdeb.com/blog/?p=22</guid>
		<description><![CDATA[Tweet I often wonder if the postage rate hikes are a national secret? Today, the postal rate increased one cent, and while that&#8217;s not a lot of money, it&#8217;s a lot of hassle. I went on Google News and it&#8217;s not even a top story of the day, even though it will impact a lot [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Pharmacy Hell</title>
		<link>http://www.marketingjava.com/blog/pharmacy-hell/</link>
		<comments>http://www.marketingjava.com/blog/pharmacy-hell/#comments</comments>
		<pubDate>Thu, 24 Apr 2008 15:01:00 +0000</pubDate>
		<dc:creator>Deb Kolaras</dc:creator>
				<category><![CDATA[This Is Service?]]></category>

		<guid isPermaLink="false">http://www.bizcoachdeb.com/blog/?p=15</guid>
		<description><![CDATA[Tweet One of the worst pharmacy experiences of my life happened just this week. My daughter is an avid and active hockey player, so it really came as a surprise when this week the doctor said she had pneumonia. I&#8217;m guessing all the playing, getting heated up, then chilled, over and over got to her [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Why Do They Even Ask?</title>
		<link>http://www.marketingjava.com/blog/why-do-they-even-ask/</link>
		<comments>http://www.marketingjava.com/blog/why-do-they-even-ask/#comments</comments>
		<pubDate>Fri, 18 Apr 2008 21:45:06 +0000</pubDate>
		<dc:creator>Deb Kolaras</dc:creator>
				<category><![CDATA[This Is Service?]]></category>

		<guid isPermaLink="false">http://www.bizcoachdeb.com/blog/?p=12</guid>
		<description><![CDATA[Tweet One gripe I have that seems to repeat itself nearly every time I go grocery shopping; at checkout the clerk will often ask, &#8220;Did you find everything you needed?&#8221;, to which I usually reply &#8220;Almost everything.&#8221; I do this on purpose and only once has someone stopped and said &#8220;Oh, what didn&#8217;t you find?&#8221; [...]]]></description>
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