Talking with a local merchant today, I asked, “Are you on Twitter?” She blushed a little, then replied, “No, me and my business partner are just too busy running this place to keep up with stuff like that. But we do other marketing, like sending out emails.” On the counter, certainly out of eye-shot of the usual customer, was an “email sign up sheet”, curled pages and all. Even the general observer would be able to tell this thing was, (1)not being shared with every potential customer, (2)was not being databased, and (3)was not being used. (You see, my entry from 4 months ago was still there and I’ve yet to receive an email from them.) At that point, I was struck with the realization that while I might be a good geeky juggler, some business owners are more than a little bugged out with the thought of adding a new marketing task to their otherwise nutso day. I get it – but then again, I don’t get it. These same entrepreneurs waste time every day on tasks that bring them no closer to their customers, and some tasks that should be abandoned altogether. Their service is strong, but their outreach is weak. They’ll spend money on ads and junk mail, (what I consider very passive, shallow marketing) but not put a little sweat equity into new media? Plus, they’re not taking advantage of some really amazing tools on the web today.
So what’s the point of this post? To dispel your reasoning for not using social media and other techy web tools, and moreover, to give you some ideas why you should embark now. In doing so, you’ll weave a wonderful new way to reach out and warm your customers.
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