put your bot in timeoutWe know all too well that small business owners usually have a million things on their plate. You’re likely playing the role of manager, accountant, customer service rep, among other things– and now to top it off you have to add social media to that list. Depending on your company and what social platforms you’re using, you may or may not have quite a bit of content to generate and post everyday. Guess what? There is an easier way to do it that will save you a lot of time in your daily routine. What is the miraculous thing? Automation. But like with anything else, if it sounds too good to be true, it probably is.

There are two types of automated content that we generally see being posted on Facebook. Both can save you time, but both can also work against it when it comes to building a community around your brand.

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Does your business own you or is it the other way around? Some business owners we know are working harder than ever, logging more hours, but seemingly never catching up. Others are trying hard to control their businesses, but instead are being controlled by it. Still others seem scattered, frantically running from fire to fire. What’s the problem? Business ownership should be fun and it should be profitable. We see some dangerous trends with businesses and while many will point to the economic climate or other issues, the truth is, this hasn’t just cropped up. It’s time to stop and make a couple adjustments to some deadly business trends.

  • Trend One: Running on Empty. “Getting up and working earlier all the time means I’ll get all my work done and I’ll get all caught up.” This is pure folly. Our bodies and brains need rest and need to have time away from work, so constantly starting at the crack of dawn and working past dusk does not cut it. Statistically, people will perform poorest when they don’t get adequate rest, plus solutions for nagging problems can’t surface if the brain is exhausted. It’s hard to be on your game when you’re sleep-deprived and stressed to the gills.  Here is a great article on ways to help your brain. Bottomline: Get away and get some sleep! Make a commitment to keep yourself refreshed so you bring your very best to your business.
  • Trend Two: Fear of Delegation. If you are a “gotta do it myself all the time” kind of person, take a step back and be honest with yourself: Are there some minor admin chores of your day eroding billable time that you could be devoting to bringing in business? An easy way to move past this roadblock: delegate small tasks and be very clear on the expectations you have. If you’re a small shop, hire someone for only a few hours at a time and let them prove themselves. Over time, their worth will be shown by allowing you to work more efficiently, making your hire an asset, rather than a liability. Rule of thumb: get rid of whatever you can do, but really shouldn’t be wasting your time on.
  • Trend Three: No Plan for Marketing. When’s the best time to be marketing? All the time. When a business is busy and flush with customers, it’s easy to think things are okay. This short-sighted comfort can kill your business. Why? Because you need to keep the pipeline filled at all times, let the business begins to dry up. Customers can come and go, so if you’re marketing consistently, you won’t really experience the downturn some businesses face when there their marketing goes flat. A solution: make a concerted, written-down plan for marketing for just the next quarter. Commit to it and let nothing stand in the way of doing it. By taking it in quarterly chunks, you can make adjustments when some marketing isn’t getting the results you need.
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When it comes to your company’s Facebook Fan Page, you have probably thought about your fan count, what to post, how much to post, and everything in between. But have you really thought about what your Facebook looks like? Sure, your page features your company’s logo and colors… but after that, what are you left with? Basically what everyone else has, and that’s where a landing pages come in.

What Is a Landing Page?

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A vanity URL is a quick and easy way to strengthen your brand image online. In the hubbub of profile pictures and wall posts, it is sometimes easy to forget about the the random combination of numbers that appears at the top of your browser. However, your URL is a key part to letting your customers find you…easily! Customers will be a lot more likely to remember your vanity URL, plus it’s much easier to use in advertising. If you have your first 25 followers and are ready to get started, this exercise takes about 30 seconds!

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Even though we and our contemporaries are comfortable running all over social media channels, we encounter a lot of questions about some of the basics, some of the every-day stuff that new users are trying to get comfortable with. We’ve started a YouTube channel just for this purpose: to help business owners get a handle on their social media spaces and web apps so they can enjoy success instead of frustration.

Cautionary statement: As our name implies, we’re usually drinking java when we produce these videos, but just like Netflix, you can pause and replay at your leisure. We try to make the most of the short time you have, so each clip will be less than 5 minutes.

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facebook insights Sometimes we run into cases where we see personal pages being used to represent a business, and we’ve covered this in a previous post, but wanted to elaborate today. This seems to be a very common issue: Either the owner of a small business is using a profile under their own name or a business has created a personal profile. If either of these things sound like you, listen up! By using a personal page you are only hurting yourself.

Facebook has designed Fan Pages to be loaded with tools and analytics. These allow you to see how popular your page is, how much feedback you’re receiving, and so much more. Like with anything else in business, social media has measurable aspects that help you determine if your efforts are paying off. When you use a personal page you may deprive yourself of some pretty useful information, including customization.

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As a small business owner, the question you should be asking yourself isn’t if you should be using social media, but rather how you should be using social media. Admittedly, if you’re trying to keep a handle on things, it’s better to set up what you can logistically maintain. There are a lot of options out there– Facebook, Twitter, YouTube, and more. Each channel has its own unique advantages and disadvantages as well as devoted audiences that use them. When we first take a look at our client’s channels, one of two things appear: Either a company is completely under utilizing channels or over-advertising and missing out on valuable connections with customers, OR in a good-hearted attempt to use social media have decided that any and all channels will work — and they don’t maintain any of them properly, if at all. Below we will differentiate between five of the most popular social platforms to help you decide which channels are right for your company.

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