Posts Tagged ‘customer appreciation’
Are You Snubbing Your Customers?
February 24th, 2009
Not a brag, but in the last 3 weeks, I’ve partnered with 4 new clients, each of which had an eerily similar bad service issue with their previous vendor. What was it? Lack of communication. These are the things I heard:
“We’d send an email and not hear a word for a week or more.”
“I left a couple of messages, but didn’t get any calls back. I’m not sure if they’re even around any more.”
“Last time I talked with her, she was supposed to send me a proposal. I never heard back and she never sent me anything. That was over a month ago.”
“When I call, I always get voicemail, never a person and it takes forever for them to call me back.”
I’ll make this short and sweet: your clients and customers expect that you will call them back, answer emails, and do so in a timely fashion. Part of your service to the customer is communication. If this is an area that comes up short for you, consider doing any or all of the following:
Posted in Business 101 | 
Tags: client communication, customer appreciation, customer service, email | 
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