In the mail this past week, I received a “Collection” letter. Now, before you start worrying about my finances, don’t. This letter was from a satellite radio service (XM, to be exact) of which I’ve enjoyed 4 years of entertainment. In this case, I was not exactly entertained. In fact, I was quite mad. The letter went on to say my yearly payment was due and in their attempt to put it through, my credit card company kicked it back, hence the letter. What? No call? No nice letter saying “could you kindly update your info?” No, none of these warm fuzzies. Just a nasty gram, well, not only that, but an utterly frustrating phone exchange.

Service Means Listening First